Shipping policy

At Eranique, we are committed to delivering your order safely and on time. Please read the following shipping policy to understand our shipping process, delivery timelines, and related terms.

1. Shipping Locations

We currently ship orders across India, subject to serviceability by our courier partners.

Some remote or restricted locations may have limited delivery availability.

2. Order Processing Time

Orders are generally processed and dispatched within 1–3 business days after successful order confirmation.

Orders placed on Sundays or public holidays may be processed on the next business day.

Once your order has been shipped, you will receive tracking information, where available.

3. Delivery Time

Estimated delivery time is generally:

5–10 business days from the date of dispatch.

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances beyond our control.

Remote areas may require additional delivery time.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or other shipping offers.

5. Cash on Delivery (COD)

If Cash on Delivery is available for your location, the option will be displayed during checkout.

COD availability may depend on your pin code and courier serviceability.

Please ensure that you provide an accurate and reachable phone number when placing a COD order.

6. Order Tracking

Once your order has been dispatched, tracking details may be shared with you through email, SMS, WhatsApp, or other available communication channels.

Tracking information may take some time to become active after dispatch.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery details, including:

  • Full name
  • Complete address
  • City and state
  • Correct PIN code
  • Active phone number

Eranique will not be responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

Additional shipping charges may apply if an order needs to be reshipped due to an incorrect address.

8. Delayed or Failed Delivery

Occasionally, deliveries may be delayed due to:

  • Incorrect address or contact details
  • Courier delays
  • Weather conditions
  • Natural disasters
  • Public holidays
  • High order volumes
  • Remote location serviceability issues
  • Other circumstances beyond our reasonable control

If a delivery attempt fails, the courier may make additional attempts according to its delivery policy.

9. Damaged Packages

If your package appears damaged at the time of delivery, please contact us as soon as possible and provide photographs or videos of the package and the product.

This may help us investigate the issue and determine the appropriate resolution.

10. Order Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible.

If you wish to cancel an order, please contact us as soon as possible after placing it. We will try to accommodate your request if the order has not yet been processed or dispatched.

11. Contact Us

If you have any questions regarding your order or shipment, please contact us through the contact details provided on our website.

Store Name: Eranique
Email: awanishsingh.7818@gmail.com

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page.